28 November 2019
Time - 07:30 - 09:00
Join us for networking, bacon butties and share this briefing looking at why a great Customer Experience (CX) is vital for all businesses at all times.
We all know what good and bad service is when we experience it, but the thing we discover most is that business leaders think that the service their firm delivers is better than it actually is, and many have no way of knowing how good their service is.
In this interactive session, we will cover:
- Why a great experience is important for all
- Current trends in service
- What does great service look like
- What impact does great CX have on sales
- How you can measure service levels
- Discuss 6 ways you can improve - some handy hints and tips to take away
The session will be delivered by Chamber member’s insight6 who are UK wide Customer Experience experts who work with diverse sectors, from attractions to Professional Services, to improve customer experience and service levels.
If your business has customers, or if you want to improve service and sales, this session applies to you.
For more information on insight6 please visit their website at https://insight6.com/
Costs to members: £15 inc vat
Costs: Non-Member £20 inc vat
Location: Hilton Hotel at the Ageas Bowl, Hedge End, SO30 3XH
The Chamber operates a strict 7 working day cancellation policy. All cancellations must be notified in writing within the required period to qualify for a refund. You may however substitute names up to 24 hours prior to the event.