Skills and Training
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Winning Business Face to Face
07 Feb 12
This workshop will take you through a structured approach to running an effective client meeting, pa . . .

Export Documentation
08 Feb 12
This one day course is designed to give you formal training on documents you need to complete on a d . . .

Emergency First Aid at Work
10 Feb 12
Learn the theoretical and practical aspects of first Aid including resuscitation and equipment and r . . .

Meet the Expert - PR
15 Feb 12
PR - the easy way to market your business If you are interested in attending this seminar please . . .

Finance for Non Financial Managers
16 Feb 12
For managers without a background in accounting or finance, managing the financial aspects of their . . .

Introduction to Export Operations
20 Feb 12
Continuous Professional Development This course is graded as entry level and would qualify for 10 C . . .

Confident Telephone Sales
22 Feb 12
This workshop will take you through a structured approach to selling over the phone and help to boos . . .

Is There Such a Thing as a Difficult Customer?
27 Feb 12
In our post recession world, B2B and B2C customers are sensitive to the service received whether it . . .

Become a Successful Supervisor or Team Leader
28 Feb 12
"Help - What is my role?" This course offers Supervisors/Team Leaders an opportunity to identify . . .

How to Succeed as a First Time Manager or Supervisor
01 Mar 12
Getting promoted to your new management or supervisory position is exciting, but making the transiti . . .

Letters of Credit
07 Mar 12
This course outlines the main procedure and practice of handling Letters of Credit from the exporter . . .

Copywriting
08 Mar 12
8.30am - 1pm including Breakfast and refreshments The first in our series of taster sessions prov . . .

Emergency First Aid at Work
08 Mar 12
Every employer must provide, as a minimum, an “Appointed Person” to take charge at the scene sho . . .

Writing Creative Sales Messages
12 Mar 12
Customers, especially Business 2 Business customers, will judge you and your organisation based on t . . .

Export - Understanding the Paperwork
19 Mar 12
Continuous Professional Development This course is graded as intermediate level and would qualify f . . .

Presenting with Confidence
21 Mar 12
This highly practical one day course will help you to plan and deliver a well structured, punchy pre . . .

Effective Time Management
26 Mar 12
For anyone who feels overwhelmed by pressures of work or who feel that they are not achieving a bala . . .

Become a Successful Supervisor or Team Leader
27 Mar 12
“Help How do I get the best out of my team?” This course demonstrates how to communicate effe . . .

Radio skills with Richard Cartridge from the BBC.
29 Mar 12
8.30am - 1pm including Breaklfast and Refreshments The second in our series of taster sessions . . .

TV Skills with Richard Cartridge from the BBC
12 Apr 12
8.30am - 1pm including Breakfast and Refreshments The third in our series of taster sessions prov . . .

Letters of Credit, Drafts and Bills
17 Apr 12
Continuous Professional Development This course is graded as entry level and would qualify for 10 C . . .

Getting the Best out of your People
18 Apr 12
Appraising Effectively Learn how to appraise staff effectively and ensure you get the best out of . . .

Excellence in Customer Service
24 Apr 12
This practical one day course looks at how to make sure anyone dealing with customers provides a ser . . .

Import Procedures
25 Apr 12
This course practical one day course is designed mainly for; shipping, Accounts, Purchasing/Buyers, . . .

Export Starter - 2 day
09 May 12
This course explores the four key areas of export practice terminology, documentation, customs and p . . .

Become a Successful Supervisor or Team Leader
22 May 12
"Help - How do I deal with workload and change?" This course offers supervisors/team leaders an o . . .

Blogging for Business
24 May 12
8.30am - 1pm including Breakfast and Refreshments The fourth in our series of taster sessions p . . .

Basic Bookeeping and Accounts
13 Jun 12
Learn how to organise and implement an effective accounts system including understanding profit and . . .

Finance for Non-Financial Managers
15 Jun 12
Learn a basic understanding of financial reporting, managing cash flow, budgeting and forecasting. . . .

How to Succeed as a First Time Manager or Supervisor
19 Jun 12
9.30am - 4.30pm This highly practical, down-to-earth course will help first time managers and sup . . .

Confident Telephone Sales
20 Jun 12
This workshop will take you through a structured approach to selling over the phone and help to boos . . .

Podcasting for Business
21 Jun 12
8.30am - 1pm including Breakfast and Refreshments The last in our series of taster sessions provi . . .

A Foundation Course in Importing
25 Jun 12
Continuous Professional Development This course is graded as entry level and would qualify for 10 C . . .

Export Documentation
26 Jun 12
This one day course is designed to give you formal training on documents you need to complete on a d . . .

Letters of Credit
03 Jul 12
This course outlines the main procedure and practice of handling Letters of Credit from the exporter . . .

Become a Successful Supervisor or Team Leader
11 Jul 12
"Help - What is my role?" This course offers Supervisors/Team Leaders an opportunity to identify . . .

Emergency First Aid at Work
04 Sep 12
Every employer must provide, as a minimum, an "Appointed Person" to take charge at the scene should . . .

Emergency First Aid at Work
07 Sep 12
Learn the theoretical and practical aspects of First Aid including resuscitation and equipment and r . . .

Become a Successful Superviser or Team Leader
11 Sep 12
“Help How do I get the best out of my team?” This course demonstrates how to communicate effe . . .

Export Starter - 2 day
26 Sep 12
This course explores the four key areas of export practice terminology, documentation, customs and p . . .

Import Procedures
10 Oct 12
This one-day course covers Customs Clearance Procedures, Tariff Classification/Import Declarations . . .

Credit Control and Telephone Debt Recovery
19 Oct 12
A systematic approach to how credit control can improve cash flow and sales and using the telephone . . .

Become a successful Supervisor or Team Leader
06 Nov 12
“Help” How do I deal with workload and change This course offers supervisors/team leaders an . . .

Export Documentation
13 Nov 12
This one day course is designed to give you formal training on documents you need to complete on a d . . .

Effective Time Management
15 Nov 12
For anyone who feels overwhelmed by pressures of work or who feel that they are not achieving a bala . . .

Finance for Non-Financial Managers
22 Nov 12
Learn a basic understanding of financial reporting, managing cash flow, budgeting and forecasting. . . .

Confident Tele Sales
27 Nov 12
This workshop will take you through a structured approach to selling over the telephone and help to . . .



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